News and Updates (9)

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8.02.2022

5 ways to utilise customer feedback

1. Send personalised responses The first action after you’ve collected results is to take the time to personally respond to those who took the time to complete the questions. Time is incredibly precious to us all, the fact that your customers have chosen to respond to your survey should be...

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15.01.2022

Why Customer Retention Matters

For many businesses, the key goal is to drive growth by acquiring new customers. However, the probability of selling to a new customer sits somewhere between 5-20%. While that number rockets all the way to 60-70% when it comes to selling to an existing customer.

Blog

10.01.2022

How we find the right people to support our business

Adam Cathcart, Managing Director of Onecom Partners about how we recruit the right people to ensure we give our Partners the best experience.

Blog

8.01.2022

Has the pandemic changed Customer Service forever?

The role of Customer Service has been evolving for years, with technology reshaping the industry to be able to meet increasing demand and customer expectations. Modern day customers are spoilt for choice in almost every industry, and as a result have come to rely on brands to deliver outstanding...

Blog

7.01.2022

Meet the Virtual Office Team

Whether you want holiday cover or a full-time solution, our Virtual Office can provide a seamless expert service. From call handling and customer service in your company name, to taking care of all your provisioning requirements leaving you free to focus on growing your business.

Blog

6.01.2022

5 trends your business should focus on in 2022

Forget B2C or B2B and start focusing on H2H For years Marketing has been divided into either B2C (business-to-consumer) or B2B (business-to-business). A simple way of classifying who your business is trying to communicate with and sell to.

Blog

23.12.2021

A look back on 2021...

A message from Adam Cathcart, Managing Director. As 2021 draws to a close, I would like to take the opportunity to reflect on the many positives from throughout the year and to say a huge thank you for your continued Partnership.

Blog

8.08.2021

9's Favourite Inspirational Business Podcasts And Books

It seems not a day goes by without a new business book, podcast or video series emerging. But with so much inspirational content out there, it can be difficult to know what’s worth investing your time getting stuck in to.

Blog

9.06.2021

Rob, Vicki & Anna's intro into Telecoms

We spoke to some long-standing members of our team to see how they entered into their telecoms career!

News, Events & Blogs

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5 ways to utilise customer feedback

Why Customer Retention Matters

How we find the right people to support our business

Has the pandemic changed Customer Service forever?

Meet the Virtual Office Team

5 trends your business should focus on in 2022

A look back on 2021...

9's Favourite Inspirational Business Podcasts And Books

Rob, Vicki & Anna's intro into Telecoms