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16.02.2021

Reimagining business performance beyond profit

Comms Dealer magazine invited 9 Group to explore how forward thinking channel organisations that adopt a broader outlook on performance metrics will thrive on the foundations of their greater purpose.

Blog

8.02.2021

Creating a customer satisfaction survey

When gathering customer feedback, the ultimate goal is to gather rich, useful data and insights so that you can recognise patterns in strength and areas for improvement. We’ve put together 9 top tips for creating your survey…

Blog

26.01.2021

Has the way we work changed forever?

In recent days, there has been positive news about the vaccine roll out and even though life may return to normal soon, what’s considered to be the normal way of working has likely changed forever.

Blog

25.01.2021

Stay safe and avoid fraud

PABX fraud is a global problem, reaping close to £30 Billion for criminals and terrorists. An average incident can cost in the thousands. Every system is potentially vulnerable, so following this guidance produced by The Federation of Communication Services (FCS) will help to guard against fraud.

Blog

15.01.2021

COVID-19 Pandemic, Partner Update

Firstly, we hope that you, your family and your teams are safe and well. These are challenging times but rest assured that we’re doing everything we can to make things easier for you and your customers.

Blog

8.01.2021

How a start-up mentality can give you a strategic advantage

We met with Adam Cathcart, Managing Director, to discuss the benefits of ICT Partners taking a start-up approach within their organisation.

Blog

7.01.2021

Where to target your marketing in 2021

The COVID-19 pandemic is one of the most significant challenges humankind has endured this century. The crisis transformed the way that we live and work overnight, as well as how we communicate and our behaviours as consumers. Plan Planning is critical. This sounds straightforward but many Partners...

Blog

16.12.2020

Finesse your social strategy

With not much else to do, it comes as no shock that our social media usage is at an all-time high.

Blog

16.12.2020

Customer service in a pandemic

Customer service is at the heart of any business and that definitely hasn’t changed during the pandemic. In fact, we believe the importance of customer service has only increased.

News, Events & Blogs

Filters

Filters

Reimagining business performance beyond profit

Creating a customer satisfaction survey

Has the way we work changed forever?

Stay safe and avoid fraud

COVID-19 Pandemic, Partner Update

How a start-up mentality can give you a strategic advantage

Where to target your marketing in 2021

Finesse your social strategy

Customer service in a pandemic