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8.02.2019

9 tips for crafting Customer Satisfaction surveys

The ultimate goal is to gather useful insight and lots of it, so that you can recognise patterns in strengths and areas to improve. Here are our top tips for creating your survey… 1. Short & sweet: People are busy and time is valuable, so keep it short and sweet or your customers will abandon it –...

Blog

8.02.2019

What is 5G?

Everyone seems to be talking about 5G. It’s set to be a General Purpose Technology (GPT) that can make our day-to-day lives more efficient and smarter. It’ll redefine our work processes and offer an economic advantage. But what will it really deliver?

Blog

30.01.2019

Are you a #typer or a #talker?

It’s no surprise that people are spending less time using home phones, or even having one at all. Your home number used to tie you to where you lived, would be compared at school amongst friends to see who had the most similar one and you’d know all of your close relatives and friends’ numbers off...

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21.01.2019

Signed, sealed, delivered... installed

9’s service and engineering teams are talented individuals employed by 9, offering exceptional support for customers. They work closely to offer a solution for your business needs. Their non-biased approach to finding the best fit for your business means that you can rest assured any interaction...

Blog

3.01.2019

A recommended solution

What makes us different? From day one, customers have been at the heart of our business at 9. Our growth is a result of listening to the changing needs of our customers and working with them to provide sensible solutions. Our telephony solutions All the phone systems that we install at 9 can be...

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17.12.2018

The impact of a data outage

If you haven’t been living in a cave, you’ll be well aware of the O2 data service outage that struck down millions of people’s access to their data last week. The public outcry was ironically in its finest form on social media, for those with the privilege of access to WiFi during this period.

Blog

9.12.2018

Growing your business through customer loyalty

In a world where thousands of options are available, for pretty much every single product or service a customer might purchase, why do customers choose one service provider over another? The surprising truth is, it’s rarely down to price, or even product. When a customer comes back time and time...

Blog

4.12.2018

Our day with the Double Downies

We were lucky enough to be joined by British Artistic Gymnasts and 9 Group brand ambassadors, Becky & Ellie Downie this week at our office in Luton.

Blog

28.11.2018

Driverless cars to hit the streets of the West Midlands

The UK government have committed to driverless cars being on our streets by 2021. Network provider and IoT innovators, O2, have seized their opportunity to partner with Wireless Infrastructure Group (WIG) to trial driverless vehicles in the West Midlands.

News, Events & Blogs

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9 tips for crafting Customer Satisfaction surveys

What is 5G?

Are you a #typer or a #talker?

Signed, sealed, delivered... installed

A recommended solution

The impact of a data outage

Growing your business through customer loyalty

Our day with the Double Downies

Driverless cars to hit the streets of the West Midlands