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17.04.2023

Is an Intelligent Virtual Agent right for your customer’s needs?

As technology continues to advance, more and more businesses are turning to Intelligent Virtual Agents (IVAs) as a solution for improving customer service and reducing costs. But what exactly is an IVA, and does your customer need one?

Blog

11.04.2023

Meet the Team - Tara

Each month we share an insight to one of our fantastic team members at Onecom Partners. This month we would like to introduce you to the lovely Tara Kelman. Read on to find out a bit more about the role she plays in the business and a little sneak peek into what she gets up to outside of the office.

Blog

3.04.2023

Virtual Office - A helping hand this Easter

We know how important it is for you to keep your business running smoothly and your customers happy. With the Easter holidays coming up, you might be looking to have some well-deserved time off and close the office for a couple of days, but we understand your customers might still need to get in...

Blog

20.03.2023

Fibre is getting faster in the UK

The United Kingdom's fibre-optic internet is rapidly improving, with faster speeds becoming more common. Recent data shows that nearly two-thirds of households in the UK now have access to gigabit-capable broadband, which means they can receive internet speeds of at least 1,000 megabits per second....

Blog

13.03.2023

Understanding Hosted IP

A Flexible and Cost-Effective Telephony Solution Hosted IP, also known as hosted VoIP (Voice over Internet Protocol), is a modern telephony solution that enables businesses to make and receive phone calls over the internet. This technology allows businesses to have a phone system that is hosted in...

Blog

3.03.2023

Why your customers need to go digital

Communication technology is changing. Find out what’s happening and why that’s good for your customers. The UK’s phone lines are going digital. For decades, phone calls have been carried over copper wires – an analogue system known as the ‘public switched telephone network’ (PSTN). That’s served...

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20.02.2023

The retirement of 3G

3G has had its day and all major mobile phone networks are planning to switch it off by 2033 following the Government-led plan.

Blog

14.02.2023

WLR Switch Off: A New Era for Telecommunications

The WLR (Wholesale Line Rental) switch-off is a significant event in the telecommunications industry, scheduled to occur in 2025 that marks the end of the traditional PSTN (Public Switched Telephone Network) and ISDN (Integrated Services Digital Network) systems and the beginning of a new era of...

Blog

14.02.2023

Omnichannel vs multichannel

Customers expect to be able to contact companies using various platforms such as phone, live chat, social media, WhatsApp or email when there is an issue so that it can be resolved in the most efficient way. Therefore, if businesses have an omnichannel approach to customer service, they can support...

News, Events & Blogs

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Is an Intelligent Virtual Agent right for your customer’s needs?

Meet the Team - Tara

Virtual Office - A helping hand this Easter

Fibre is getting faster in the UK

Understanding Hosted IP

Why your customers need to go digital

The retirement of 3G

WLR Switch Off: A New Era for Telecommunications

Omnichannel vs multichannel