White Horse Telecom Telecom is a leading telecommunications firm with a wealth of experience, known for their boutique and service-oriented approach. They collaborate with businesses of all sizes and industries across the UK, providing exceptional service. When clients engage with White Horse Telecom, they encounter dedicated staff who strive to deliver outstanding results and exceed expectations.
The challenge
White Horse Telecom faced mounting pressure from unsustainable pricing by their existing mobile service provider which posed a significant risk to key accounts and a large portion of their customer base. With client retention and profitability on the line, White Horse Telecom initiated a strategic review of their options. The goal: to find a partner who could offer cost-effective solutions without compromising on service quality or flexibility to ultimately strengthen their market position.
The Solution
After evaluating several providers, White Horse Telecom chose to transition their mobile base to Onecom Partners. The decision was driven by Onecom Partners’ competitive pricing, flexible approach, and a strong alignment in service ethos. White Horse Telecom found that Onecom Partners’ platform and remote management capabilities were a perfect match for their operational needs, helping to streamline efficiency and support their growth ambitions.
Paddy Coppinger, Director of White Horse Telecom commented, “Their commitment to service excellence mirrors our own, creating a strong alignment. Plus, the robust support team and the exceptional service levels they provide have significantly enhanced our ability to deliver for our customers. Onecom Partners has proven to be an invaluable partner.”
The migration was carefully managed with thorough planning and support from Onecom Partners’ dedicated team. Coppinger stated: “The transition to Onecom Partners was well-managed and efficient. We had thorough planning sessions with their support team, and the data migration was guided by clear templates.”
The Results
Partnering with Onecom Partners has delivered overwhelmingly positive outcomes for White Horse Telecom. Most notably, the move safeguarded key accounts and prevented a potential 30–40% customer loss, a critical achievement that preserved a significant portion of their revenue. In addition to retaining existing clients, White Horse Telecom has experienced substantial growth within its current customer base, leveraging the enhanced service offering and cost savings to deepen relationships and win more business. Operational efficiency has also improved, thanks to enhancements in Onecom Partners’ OneHub system, which is streamlining day-to-day processes.
Looking ahead, White Horse Telecom is anticipating further benefits from upcoming integrations, which are aligned with their growth plans. Onecom Partners’ commitment to delivering on their roadmap has not only instilled confidence but is already translating into tangible value for White Horse Telecom’s business.
“Choosing Onecom Partners was one of the best decisions we've made for our business. They’ve delivered on every promise, helped us protect and grow our customer base, and provided the support we needed when it mattered most. It’s not just about great pricing – it’s about having a partner who’s genuinely invested in our success.”
— Paddy, White Horse Telecom
