The Home Office has requested that all calls to the non-emergency service, 101, are free of charge from 1st April 2020.
The phone service, which receives around 30 million calls annually, connects the public to their local police force or one of their choice. This change aims to alleviate pressure on 999 services while also providing support to millions of people every year, particularly the vulnerable.
All calls placed to 101 from 1st April 2020 will show as £0.00 on your invoice.
What do I need to do?
Update your billing system, so that calls to 101 are set to free of charge. If 9 takes care of your Managed Billing, we’ll make this update on your behalf.
It’s also important to let your customers know about this change.
