The response and feedback we’ve seen from Partners over the past few weeks has been exceptional; I’d like to extend my appreciation to everyone who has taken the time to get in touch. These are challenging times, but the strength of our relationships and the positive partnerships that exist right across the channel are something we should all be proud of.
Similarly, I was pleased to hear about examples of positivity from business customers, despite their challenges. We hear that many customers have been patient and hugely appreciative of your support. These anxious times bring frustrations and panic, but the best of human nature can rise to the challenge.
Our teams continue to demonstrate their dedication to providing Partners with exceptional service, while working from home. If you have any queries or feedback, please continue to approach us, we’re here to help.
Important – O2 migration orders
O2 have reported that they are experiencing issues with migrations and have notified service providers that it isn’t possible to accept any new O2 migration orders at this time.
We’re working closely with the network and will be back in touch to let you know once the situation improves.
If you have an open migration order with us, we’ll contact you shortly with an update on what this means for your order.
Note we will accept new and porting connection orders as usual, but these continue to be delayed by the network.
Openreach – identifying and prioritising ‘at risk’ customers
Openreach have introduced a process which helps to identify and prioritise customers who need help the most.
The ‘Hazard’ field is used to identify customers as ‘at risk’ using ‘COVIDATRISKNS’ or ‘COVIDATRISKS’, depending on if the customer is or is not symptomatic. This allows for work for these customers to be prioritised on the day.
At risk is defined as per government guidelines.
eve offers extended until 30th June 2020
We’ve seen an incredible uptake so far, as you continue to support your customers to work remotely. We have therefore extended the offers, to provide you and your customers with even more support over the coming months.
The following offers now apply until 30th June 2020, for all orders placed from 23rd March 2020 until 31st May 2020. Previously, both offers were for one month only.
Offer one: Free eve Entry licence and free Mobile bolt-on
For the first time ever, you can access eve’s Mobile bolt-on for free, alongside a free Entry licence – this has been enabled in response to the current climate.
Offer two: Free upgrade to eve’s Everything licence
Order eve’s Essential licence and we’ll upgrade it to the Everything licence. We’ll also include the Collaboration+ and Conferencing bolt-ons for free, giving your customers access to a full suite of UC tools including eve’s Mobile Application.
Data support
We understand that some UK businesses are feeling the economic impact of the pandemic; many organisations have had to take the difficult decision to temporarily or permanently close, due to the lockdown restrictions.
This may have an impact on some of the agreements that you have in place with your customers. We’re aligned with FCS, Ofcom and other key industry bodies to agree a solution for the channel. Our position is that every member of the supply chain removes any margin on DIA circuits that need to be cancelled as a result of COVID-19.
We’ll keep you updated as these conversations progress however you’ll appreciate these discussions are likely to be complex.
Stay in touch – we’re here to help
We’re here to support you and your business, as always. Please continue to work closely with the teams here at 9 and let us know how we can help.
If you would like to have a conversation with me directly, just call 07734 972 566 or email adam.cathcart@9group.co.uk
Stay safe and I’ll be back in touch with another update soon.
Adam Cathcart
Managing Director – 9’s Partner division
