Partner Feedback

We believe that the people at the coal face make the real difference.

Share your feedback

image-alt-text
orange-bar

Working with the feedback from our annual survey, we have made it easier for staff members to be more able to own and resolve issues first time, which our Partners really appreciate.

By taking root cause analysis seriously and reviewing regularly amongst the management team, we have been able to drive out gremlins and avoid the repeat errors which Partners find irritating.

Better never stops, however, and our process of listening and continual improvement gives us confidence that the next Partner survey will show how much difference the changes we are making have really made.

orange-peach-shape-flip

77%

believe that Onecom Partners deals with matters effectively and within a reasonable time

chat-icn

91%

of partners feel very positively about their relationship with Onecom Partners

trends-icn

84%

believe Onecom Partners keeps them updated with industry news and trends

supplier-icn

87%

are confident in Onecom Partners as a key supplier to their business

support-icn

88%

rank the level of support across the products Onecom Partners offers as good or higher

product-support-icn

80%

rank the level of support across Onecom Partners products as very good or excellent

o-s

Without Onecom's excellent help, we couldn’t have grown our company as quickly as we have. The billing platform is reliable, flexible and easy to use but most of all, it takes away all of the hassle that comes with billing customers. This means that my team and I are free to focus on business growth and sales.

Alan Prosser
Happy Telecom

Onecom Partners has assisted Working Technologies in developing not only its traditional telephony offerings such as lines and minutes but have greatly assisted us in continuing to develop into the forward thinking company that we want to be, to be able to offer our customers the best, cost effective business communications solutions available. This is not only with the great range of future proofing products such as leased lines, mobiles and eve hosted solution but with the continued support from our dedicated Account Manager and the training offerings given to us, such as intro to telecoms for new starters and compliance with regulations. I would have no hesitation in recommending Onecom partners and have even had our company fleet sign written with the eve product set.

Kevin King,
Working Technologies Ltd

The Onecom Partner’s Virtual Office solution is a no-brainer; it provides a high level of service 24 hours a day to both ourselves and our clients. Line, Broadband and service faults are dealt with swiftly, many times without involving our staff. Provisioning services through Virtual Office have enhanced our own capabilities and have ensured a smoother installation process.

Robin Jest,
Workflow Group

Phones 4 Business use Onecom Partners for our full range of products. This is because the service we receive from Onecom Partners is noticeably superior to any other we’ve experienced and they’ve never let us down. All departments that we deal with are helpful, knowledgeable and efficient, making my life easier. By relying on one trustworthy supplier, I have freedom to get on with running my business more effectively.

Emma Martineau,
Phones 4 Business