We believe that the people at the coal face make the real difference.
Working with the feedback from our annual survey, we have made it easier for staff members to be more able to own and resolve issues first time, which our Partners really appreciate.
By taking root cause analysis seriously and reviewing regularly amongst the management team, we have been able to drive out gremlins and avoid the repeat errors which Partners find irritating.
Better never stops, however, and our process of listening and continual improvement gives us confidence that the next Partner survey will show how much difference the changes we are making have really made.
believe that Onecom Partners deals with matters effectively and within a reasonable time
of partners feel very positively about their relationship with Onecom Partners
believe Onecom Partners keeps them updated with industry news and trends
are confident in Onecom Partners as a key supplier to their business
rank the level of support across the products Onecom Partners offers as good or higher
rank the level of support across Onecom Partners products as very good or excellent
Alan Prosser
Happy Telecom
Kevin King,
Working Technologies Ltd
Robin Jest,
Workflow Group
Emma Martineau,
Phones 4 Business