Ocean Telecom
A smooth, simple switch - how Ocean Telecom moved their mobile estate to Onecom Partners with zero downtime
Founded in 1997, Ocean Telecom started life as a small shop selling mobile phones to consumers. Over nearly 30 years the business has grown and evolved alongside the industry, expanding into landlines and call routing, then broadband, email and web hosting, and more recently a full IT services offering. Today Ocean Telecom operates as a complete IT and communications partner for its business clients, providing everything from hardware and IT to voice, broadband and mobile.
Ocean Telecom had spent close to 30 years with the same underlying provider - a relationship that had passed through several provider ownership changes over the years. The service and the portal had always done the job, and there was no single issue or fallout that prompted a change. What was missing was momentum.
“It got a bit stale. I was looking for something a bit different, we needed something fresh to help maintain our base and attract new clients.”
Ocean Telecom wanted to keep pace with client demand, particularly for Vodafone, which customers were increasingly asking for. That drive for something fresh was what set Ocean Telecom looking for a different kind of partner.
The catalyst was a simple, direct email from the Onecom Partners team, setting out clearly what could be offered and how.
That straightforward approach carried through every interaction that followed. Ocean Telecom wanted a multi-network solution that was quick and easy to set up, and Onecom Partners delivered exactly that.
Responsiveness played a big part too. Calls were answered rather than deflected, and emails were met with fast, direct replies. Combined with a straightforward, transparent approach to pricing and plans, it gave Ocean Telecom the confidence to commit.
“It was trust. I fully trusted [them] when they said we can move it… it was exactly what they said was going to happen, happened.”
Ocean Telecom moved its entire mobile base, across a mix of O2 and Vodafone tariffs, to Onecom Partners. The switch itself was handled with minimal disruption to the business.
“It was like a first-class flight to New York. I just fell asleep and I woke up and I was there. There were no issues.”
The migration involved careful coordination to bring across a large, mixed estate of connections. Onecom Partners managed the timeline closely to ensure the transition went ahead smoothly, without disruption to Ocean Telecom or its customers.
“I don’t think it could have gone any better. Onecom Partners managed the end-to-end process, keeping us fully updated throughout every step.”
For Ocean Telecom, the value of the move wasn’t primarily about cost - though the business has seen a reduction in monthly spend, it was about a provider that simply works, without requiring day-to-day management.
"Without hesitation. If anyone's weighing up the same decision, I'd be happy to talk them through our experience and the questions we considered when making this positive change for our business."
“Smooth, Easy, Simple.”
— Jeremy Rose, Ocean Telecom